4 Hours advance notice is required for cancellations and rescheduling. If this is not adhered to 50% of the treatment fee will be charged.
Late arrival will result in a reduction of treatment time.
Theft, Misfortune, Damage Policy
CSpa Wellness is not responsible for any theft, damage, loss or misfortune that may occur.
Please request the use of a safe keeping for valuables. Under no circumstances will CSpa Wellness be held liable for any loss incurred to your personal belongings.
Right of Admission
The right of admission is reserved
Franchises and Independent Partners
The Terms and Conditions of Franchises and Independent Partners operating within the Camelot Group may differ to those of CSpa Wellness.
Customers enter the Spa at their own risk.
The Owner / Proprietor of the Spa shall not be responsible for any harm, loss howsoever incurred during occupation and use of the premises and its facilities. Including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person; whether or not such person is in the employ of the Owner / Proprietor.
The Client understands that the treatments received at CSpa Wellness are no substitute for medical care and any information received from the therapist is for educational purposes only.
All Information received in the consultation and treatment is private and confidential.
Product Return Policy
In terms of Hygiene and Public health we regret no exchange or refund will be given on product purchases that have been opened.
All promotional offers such as buy 1 get 1 free cannot be refunded.
In accordance with section 63 of the Consumer Protection Act, vouchers expire after a period of 3 years after the date on which they are issued.
Promotional or complimentary vouchers are valid for 6 months from date of issue.
Vouchers are redeemable against treatments and products in Southern Africa.
Vouchers cannot be exchanged for cash and cannot be replaced if lost or stolen.
No cash balance on the voucher will be given as change.
Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance.
PRIVACY NOTICE AND INFORMED CONSENT NOTICE
CONSENT TO PROCESS PERSONAL INFORMATION IN TERMS OF THE PROTECTION OF INFORMATION ACT, 4 OF 2013 (POPIA)
(EMAIL, WEBSITE AND SOCIAL MEDIA PRIVACY NOTICE)
The Protection of Personal Information Act, 4 of 2013 (POPIA) gives effect to the constitutional right to data privacy in terms of Section 14 of the Bill of Rights of the Constitution.
The responsible use of the CSpa Wellness's website and related resources in respect of data privacy is important to CSpa Wellness.
Whilst we are committed to protecting all person’s rights to privacy and who in consequence will ensure that all person’s Personal Information is used appropriately, transparently and according to applicable law, CSpa Wellness has to ensure that these rights to privacy are balanced with other rights such as the right to use and have access to the CSpa Wellness's Information and Services including its online and social media platforms and applications.
This Policy sets out the responsibilities and obligations of all persons who make use of, or access or receive CSpa Wellness's Information and Communications via its electronic communication facilities and resources including its website, email and social media platforms and how all users of these facilities and resources are to ensure that when using these resources that they respect and process another’s Personal Information lawfully and in accordance with the provisions of POPIA and the 8 Personal Information Processing Principles.
1.1 CSpa Wellness in order to carry out its aims and objectives as a service provider and marketer of spa services and products, does, and will, on an ongoing basis receive, provide and process Personal Information.
1.2 In terms of a law known as the Protection of Personal Information Act, 4 of 2013 (POPIA) everyone has the right to privacy, including the right to the lawful collection, retention, dissemination and use of one’s Personal Information.
1.3 In order to give effect to this right, CSpa Wellness is under a duty to provide any person whose Personal Information is processed by it, (known as a “Data Subject”) with a number of details pertaining to the use of and subsequent processing of the Data Subject’s Personal Information, before such Personal Information may be used or processed by CSpa Wellness.
1.4 In accordance with this requirement, CSpa Wellness sets out below
the reasons why it will have to process a Data Subject’s Personal Information,
the conditions under which it will receive and use a Data Subjects Personal Information,
how CSpa Wellness will use and handle this Personal Information, as well as
the conditions under which it will provide its own Personal Information.
2.1.1 all CSpa Wellness's electronic platforms and facilities, including social media, websites and / or email, whether owned by, established by, used by, hosted by and / or accessed by CSpa Wellness, and
2.1.2 all and any Data Subject(s), who may access and make use of the aforementioned CSpa Wellness electronic platforms and facilities, including, without detracting from the generality thereof, CSpa Wellness’s employees and staff, consumers and customers, vendors, contractors, service providers and / or other third parties.
2.2.2 all the Personal Information which is owned by CSpa Wellness and which is provided to any responsible parties and / or operators as a result of such person accessing or making use of the CSpa Wellness social media and electronic platforms.
3.3 Accordingly, the relevant data privacy principles relating to the processing of Personal Information, whether that belonging to CSpa Wellness or that belonging to a data subject (including, but not limited to, the collection, handling, transfer, sharing, correction, storage, archiving and deletion) will apply without exception, save where POPIA provides for such an exception, to all and any Personal Information provided by CSpa Wellness to another or received by CSpa Wellness as a result of the use of the CSpa Wellness's electronic platforms and facilities.
4. AGREEMENT TO BE BOUND AND CONSENT TO PROCESS
4.1 By accessing or using the CSpa Wellness’s electronic platforms and facilities including all website and URL’s, any sites housed under its domain names and / or social media platforms, and / or when sending or receiving emails using the CSpa Wellness email, the Data Subject:
5. RECEIPT, USE AND SHARING OF PERSONAL INFORMATION BY CSPA WELLNESS
5.1 CSpa Wellness will receive Personal Information pertaining to a Data Subject when the Data Subject submits a query or request via the CSpa Wellness’s electronic platforms or facilities, including via its website, or by way of email, telephone or via social media.
5.2 On receipt of the request or query, CSpa Wellness will thereafter use and process the Data Subject’s Personal Information for the purpose of the query and for a variety of related purposes, which will all depend on the query or request, and which without detracting from the generality thereof may include:
for the purposes of identifying and / or verifying the Data Subject’s details;
for the purposes of providing information, products and / or services or details in connection therewith or pertaining thereto, that the Data Subject, may have requested;
for employment application purposes;
for the purpose of concluding an employment relationship with an applicant;
for the purposes of managing any information pertaining to the Data Subject;
for further processing or general administration purposes;
for legal or contractual purposes;
to help CSpa Wellness improve the quality of the CSpa Wellness's services;
for the purpose of carrying out analysis and client profiling;
for the purposes of identifying other products and services which might be of interest to the Data Subjects;
for the purposes of informing a Data Subject about CSpa Wellness’s products and services.
5.3 In order to correctly handle any request or query, and in order to perform the purposes described above, CSpa Wellness may from time to time share a Data Subject’s Personal Information with the following parties:
CSpa Wellness's employees, which will only be done on a need to know basis;
CSpa Wellness's suppliers, which will only be done on a need to know basis;
5.4 CSpa Wellness does not share a Data Subject’s Personal Information with any third parties who have not been described above, unless:
CSpa Wellness is legally obliged to provide such information to another for legal or regulatory purposes;
CSpa Wellness is required to do so for purposes of existing or future legal proceedings;
the onward transmission or sharing of Personal Information is necessary for the pursuance or protection of CSpa Wellness's legitimate interests or that of the Data Subject or a third party;
CSpa Wellness is involved in the prevention of fraud, loss, bribery or corruption and are using another agent or service provider under a mandate to provide such service, and the agent or service provider needs to process the Data Subject’s Personal Information for the purpose of investigating and or preventing any act of fraud, loss, bribery or corruption,
and under all of the abovementioned circumstances, CSpa Wellness will take reasonable measures to ensure that such Personal Information is only provided to the recipient, if such recipient undertakes to keep the Personal Information confidential and secure.
6. RECEIPT, USE AND SHARING OF THE CSPA WELLNESS'S PERSONAL INFORMATION
CSpa Wellness on receipt and in response to a query or request received from a Data Subject, referred to under section 5 above, may transmit via its website, or by way of email, telephone or via social media, its own Personal Information, which Personal Information on receipt by the requesting or receiving party, may only be used for the purpose relating to the initiating of the request or query and for no other purpose. Furthermore, the recipient undertakes that it will not use this Personal Information for any other purpose or share this information with any other party, save where it has been given express permission to do so by CSpa Wellness.
7. INFORMATION QUALITY/OPENNESS/DATA SUBJECT PARTICIPATION
7.1 Whilst CSpa Wellness will make all effort to ensure the integrity and accuracy of a Data Subject’s Personal Information, this may not at all times be possible. Following this, the Data Subject accepts the responsibility for keeping his / her or its Personal Information up to date, and undertakes to inform CSpa Wellness of any changes to his / her and its Personal Information.
7.2 A Data Subject has a right of access to any Personal Information which CSpa Wellness may have and where applicable may ask CSpa Wellness to correct any inaccuracies in or to any such Personal Information.
8. SECURITY OF PERSONAL DATA
8.1 CSpa Wellness makes all reasonable effort to keep its social media and electronic platforms including its website secure at all times, however CSpa Wellness advises that it cannot guarantee the security of any information provided to CSpa Wellness or by CSpa Wellness through the CSpa Wellness website, e-mail, internet or social media sites. Following this CSpa Wellness cannot be held responsible for any loss or unauthorised use or interception of information transmitted via these social media and electronic platforms or sites, including its Internet, which is beyond CSpa Wellness's reasonable control.
8.2 The CSpa Wellness website may contain links to other websites outside of CSpa Wellness's control. CSpa Wellness is not responsible for the content, privacy or security of these other third party controlled websites.
8.3 CSpa Wellness has placed cookies on its website which makes contact with your / a Data Subject’s device to help make the CSpa Wellness's social media and electronic platforms website better.
8.4 CSpa Wellness makes use of social plugins of social networks such as Facebook, Instagram and Twitter. Please note that CSpa Wellness has no influence on or control over the extent of the data retrieved by the social networks’ interfaces and CSpa Wellness can accordingly not be held responsible or liable for any processing or use of Personal Information transmitted via these social plugins. For information on purpose and extent of the data retrieval by the social network concerned, and about the rights and settings which are available for you to access for the protection of your private information, please refer to the data protection information provided by the social network in question.
9. THIRD PARTY INFORMATION AND THAT BELONGING TO MINORS
9.1 If a Data Subject provides CSpa Wellness with Personal Information on behalf of another, CSpa Wellness will not be able to process the query or request unless such query or request is accompanied with the required permission and consent from the owner of that Personal Information.
9.2 If a Data Subject is under the age of 18, such person’s Personal Information will only be processed if the minor’s parent or legal guardian gives the required consent or permission to the processing of the provided Personal Information.
10. CONTACT DETAILS
11. REVISION OF POLICIES
CSpa Wellness reserves the right to and may from time to time update this Privacy Notice. Any such revision will be published as an amended version on the CSpa Wellness website.
Following this, any change to this Policy will be posted as an updated version and readers are advised to visit and re-read this policy on a regular basis.