POLICIES
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Cancellation Policy
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4 Hours advance notice is required for cancellations and rescheduling. If this is not adhered to 50% of the treatment fee will be charged.
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Late Arrival
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Late arrival will result in a reduction of treatment time.
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Theft, Misfortune, Damage Policy
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CSpa Wellness is not responsible for any theft, damage, loss or misfortune that may occur.
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Personal Belongings
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Please request the use of a safe keeping for valuables. Under no circumstances will CSpa Wellness be held liable for any loss incurred to your personal belongings.
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Right of Admission
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The right of admission is reserved
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Franchises and Independent Partners
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The Terms and Conditions of Franchises and Independent Partners operating within the Camelot Group may differ to those of CSpa Wellness.
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Liability Notice
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Customers enter the Spa at their own risk.
The Owner / Proprietor of the Spa shall not be responsible for any harm, loss howsoever incurred during occupation and use of the premises and its facilities. Including any loss or damage to any person or property, whether arising from the negligence or wrongful act of any person; whether or not such person is in the employ of the Owner / Proprietor.
The Client understands that the treatments received at CSpa Wellness are no substitute for medical care and any information received from the therapist is for educational purposes only.
All Information received in the consultation and treatment is private and confidential.
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Product Return Policy
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In terms of Hygiene and Public health we regret no exchange or refund will be given on product purchases that have been opened.
All promotional offers such as buy 1 get 1 free cannot be refunded.
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Gift Vouchers
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In accordance with section 63 of the Consumer Protection Act, vouchers expire after a period of 3 years after the date on which they are issued.
Promotional or complimentary vouchers are valid for 6 months from date of issue.
Vouchers are redeemable against treatments and products in Southern Africa.
Vouchers cannot be exchanged for cash and cannot be replaced if lost or stolen.
No cash balance on the voucher will be given as change.
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Note: Please be advised that according to Section 63(1)(b) of the Consumer Protection Act (CPA) we are only required to provide services to any person who presents a gift voucher up to the value represented by it. If the cost of the treatment reflected on your voucher has increased, the holder will be required to pay the remaining balance.
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Privacy Notice
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Download Form 2 - Request for Access to Record
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Guide to contents
1. Introduction
2. What is personal information
3. Where and when do we collect personal information
4. When will we process your personal information
5. When will we process your special personal information
6. What information do we collect, and how do we use your information
7. How we share your information
8. Your rights and obligations
9. Changes to our external privacy notice
10. Other important information
11. Contact information
12. The Information Regulator
1. Introduction
In this document, references to "CSpa Wellness”, "we" or "us" are to “CSpa Wellness“ and its subsidiary companies.
CSpa Wellness, recognises its accountability in terms of the Protection of Personal Information Act, 04 of 2013 (hereinafter referred to as “POPIA”), other privacy protection legislation, together with its regulations to all its clients, suppliers, service providers and other third parties. Camelot International (Pty) Ltd, needs to collect personal information from clients, suppliers, service providers to carry out its business.
To maintain a trust relationship with our stakeholders, we are committed to complying with both the spirit and the letter of POPIA, other privacy protection legislation, and to always act with due skill, care, and diligence when dealing with personal information.
2. What is personal information
Personal Information according to POPIA, means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to –
a. Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person;
b. Information relating to the education or the medical, financial, criminal, or employment history of the person;
c. Any identifying number, symbol, e-mail address, telephone number, location information, online identifier, or other particular assignment to the person;
d. The biometric information of the person;
e. The personal opinions, views, or preferences of the person;
f. Correspondence sent by the person that would reveal the contents of the original correspondence;
g. The views or opinions of another individual about the person; and
h. The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
3. Where and when do we collect personal information
• Information you provide to us:
o Customers – information provided directly to us when you engage our services ranging from quote requests, purchase orders, contractual agreements, tenders, etc.
o Suppliers / Service providers – information you provide to us when we engage with you to make use of your services and/or products
• Information based on your use of our products and services;
• Information based on our use of products and services from suppliers and service providers;
• Information based on how you engage or interact with us, such as on social media, and through e-mails, letters, telephone calls, surveys, etc;
• Use of our website (if applicable);
• From third parties affiliated with our services;
• From entities within our group.
Important:
To deliver optimal service and maintain our business relationships, certain personal information is essential. If you do not provide the requested personal data necessary for us to evaluate or fulfil your request, we may be unable to process your request, provide the relevant services, or continue with the proposed business relationship.
4. When will we process your personal information
We will only process your personal information for lawful purposes relating to our business if the following circumstances apply:
• You have consented thereto, or if you are a child, and a competent person (such as a parent or guardian) has consented thereto on your behalf;
• a person legally authorised by you, or a court, has consented thereto;
• It is necessary to conclude or perform under a contract we have with you;
• The law requires or permits it; and/or
• It is required to protect or pursue your, our, or a third party’s legitimate interest;
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5. When will we process your special personal information
Special personal information refers to the following categories of information:
• Religious and philosophical beliefs;
• Race;
• Ethnic origin;
• Trade union membership;
• Political beliefs;
• Health including physical or mental health, disability, and medical history;
• Biometric information;
• Criminal behaviour where it relates to the alleged commission of any offence or the proceedings relating to that offence.
We will process special personal information in the following instances:
• You have consented to the processing (in circumstances where we are legally obliged to obtain your consent); or
• It is necessary to exercise or defend a right or obligation in law; or
• It is necessary to comply with an international legal obligation of public interest; or
• It is for certain historical, research, or statistical purposes that would not adversely affect your privacy; or
• You have deliberately made your personal information public.
6. What information do we collect, and how do we use your information
Kindly note that the following list is not comprehensive. It sets out the main purposes and data elements collected by Camelot International (Pty) Ltd:
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7. How we share your information
We may employ third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services, to provide security and IT infrastructure, to help us manage our business or to assist us in analysing how our service is used.
These third parties may have access to your personal information, but only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We value your personal information, and our service providers are closely selected to ensure that they comply with the relevant safeguards and technical measures in relation to your personal information.
We may also use third-party service providers to monitor and analyse the use of our service.
We may also disclose your information:
• Where we have a duty or a right to disclose in terms of law or industry codes;
• Where we believe it is necessary to protect our rights.
Legal Disclosures:
We may need to share your information when we believe it is required by law, legal process or to help protect the rights and safety of you, us, or others. We attempt to notify members about legal demands for their data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, at our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.
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8. Your rights and obligations
Data Retention:
We keep most of your personal information while we still have a purpose, we need to provide you with services or where we are legally obligated to do so.
We will also keep your information where you have agreed for us to do so, or have given your consent that we are allowed to do so.
We keep some of your information even after our business relationship has terminated, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our other user agreements, or fulfil your request to object to our processing of your information.
You have rights in connection with your personal information. You have many choices about how your information is collected, used, and shared.
Your rights:
In certain circumstances, by law, you have the right to:
• Request access to your information: You will be able to ask us what information we have about you as well as ask for a copy of this information. This should be done on request to batya@camelothealth.co.za. There are some exemptions, which means you may not always receive all the information we process. When we can give you a copy it might be done at a certain fee, which will also be communicated to you at the time of your query.
• Change or correct information: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Delete information: You can ask us to delete or remove personal information under certain circumstances.
• Object to processing: You can do this where we are relying on your legitimate interest, public interest, or our legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes or where you have given your consent for the specific processing and you want to retract your consent. Retracting your consent does not invalidate the information we lawfully processed while we had your consent to do so.
• Request the restriction of processing: You can ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
9. Changes to our external privacy notice
Changes to the privacy notice apply to your use of our service. We may modify this privacy notice from time to time, as required by changes in legislation. When material changes are made, we will provide notice thereof, to provide you the opportunity to review the changes before they become effective.
You acknowledge that your continued use of our services after we publish our changes to this privacy notice means that the collection, use, and sharing of your personal information is subject to the updated privacy notice.
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10. Other important information
Security:
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information on a business need-to-know basis, and subject to a duty of confidentiality.
Transborder information transfers:
We do not transfer customers, suppliers, service providers, or other third-party information to any country outside of the Republic of South Africa. However, should it become necessary to transfer personal information to another country for any lawful purposes, we will ensure that anyone to whom it pass personal information is subject to a law, binding corporate rules or binding agreement which provides an adequate level of protection, and the third party agrees to treat that personal information with the same level of protection as we are obliged under POPIA.
11. Contact information
Should you have a query please send an email to:
Our Information Officer: Batya Cohen
E-Mail address: batya@camelothealth.co.za
12. The Information Regulator
You have the right to lodge a complaint with the South African Information Regulator. See the Information Regulator contact details below.
Physical Address: Woodmead North Office Park
54 Maxwell Drive, Woodmead,
Johannesburg, 2191
POPIA Complaints e-mail: POPIAComplaints@inforegulator.org.za
PAIA Complaints e-mail: PAIAComplaints@inforegulator.org.za
General enquiries e-mail: enquiries@inforegulator.org.za